ZEISS Smart Services Dashboard

ZEISS Smart Services Dashboard Installation Guide

Pre-installation Steps

Ensure that administrative rights are available on the CALYPSO Computer
Ensure that the CALYPSO Computer has a network connection (internet access)
Register to the ZEISS Metrology Portal if needed
Download the three .msi installation files listed below from the Download Center in the ZEISS Metrology Portal:

Ensure that the certificate file and the password (.txt file) are available for the CMM on the CALYPSO Computer

These will be provided to you via email by our activation team within 2-3 business days of your ZEISS Smart Services Dashboard activation request
If you do not receive these within 2-3 business days of your request, please contact customer support at [email protected]

Installation Steps

We recommend watching the video below for a step-by-step walkthrough of the ZEISS Smart Services installation on a CALYPSO Computer. For your convenience, written instructions are also available for download here:

Download Instructions

Add Dashboard User(s)

After the software is installed and the CMM(s) is sending data to the cloud server, connect yourself and other users to your Smart Services Dashboard on this webpage.

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Pre-installation Steps

Ensure that administrative rights are available on the CMM PC
Ensure that the CMM PC has a network connection (internet access)
Download the three .msi installation files listed below from the Download Center in the ZEISS Portal:

Ensure that the certificate file and the password (.txt file) are available for the CMM on the PC

These will be provided to you via email by our activation team within 2-3 business days of your request
If you do not receive these within 2-3 business days of your request, please contact customer support at [email protected]

Any user that requires access to the ZEISS Smart Services Dashboard interface should register for an account here: smartservices.metrology.zeiss.com

Installation Steps

On the PC, create new folders so that you have the path below on your C drive (C:):

"C:\ZEISS\Smart Service Cloud Connector\installdata"

Copy the three .msi installation files into the new "installdata" folder
Copy the provided certificate and password .txt files into the same “installdata” folder

NOTE: these files are unique to the CMM serial number

Open the Command Prompt in administrator mode

In the Windows search bar (bottom left of PC taskbar), search for the Command Prompt
When it appears in the results, either select “Run as administrator” from the menu to the right or right-click on Command Prompt and select “Run as administrator” from the dropdown

Copy and paste the path of each .msi file into the Command Prompt in the order below, then execute

“C:\ZEISS\Smart Service Cloud Connector\installdata\TracerServiceSetup.msi"

The ZEISS Tracer Service will install without additional prompts or user input

“C:\ZEISS\Smart Service Cloud Connector\installdata\CMMAgent.msi"

The ZEISS CMM Agent will prompt the user to continue, agree to an End User License Agreement (EULA) and click to install

“C:\ZEISS\Smart Service Cloud Connector\installdata\EN.SmartServices.Installer.msi"

The ZEISS Smart Services Cloud Connector will also include a EULA
Then, the installer will request the certificate and password issued for the connected CMM (unique to the CMM serial number)
When prompted, provide the location of the certificate in the “installdata” folder, then copy and paste the correct password from the associated .txt file

Following the installation, restart the PC
To confirm ZEISS Smart Services is running properly, check the status by clicking the carrot to to “Show hidden icons” in the task tray and then right-clicking the ZEISS icon

Do you want to learn more or have an immediate need for X-ray CT scanning services? Fill out the form:

Do you need an immediate X-ray inspection? Check yes on the form to be contacted and a ZEISS industrial CT scanning services expert will be in touch with you as soon as possible. Don't have an immediate need but want to learn more? Great! Fill out the form to download the ZEISS X-ray Series brochure to learn more about the many possibilities ZEISS industrial X-ray imaging and CT scanning can offer you.

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ZEISS Smart Services — Transform machine data into uptime

Get a real-time overview of the status of all your CMMs

Monitor the temperature status of your CMMs – also across locations

Get notified when events like collisions happen and view the status remotely