FAQs

1. What is your return policy?
Your satisfaction is our priority. If for any reason you are unhappy with your purchase, we offer a return policy that provides you with a full refund on all products purchased from the ZEISS Metrology Shop. Items must be returned within 60 days from shipping date, be in new, unused condition and include original product packaging. Shipping charges are not refundable, and customers are responsible for returning and shipping products to our Maple Grove, MN facility.
Simply contact [email protected] to request the return.
Products not purchased from the ZEISS Metrology Shop may be subject to a 20% restocking fee.

2. How long does it take to process and ship my order?
We have thousands of items in stock and orders placed before 3:00 PM ET will ship the same business day. Many other items listed online will ship on the next business day. Feel free to contact us via Live-Chat to inquire about a specific item.

3. Do you offer a guest checkout?
Currently, we do not offer a guest checkout option. However, our registration process is simple and provides many benefits to our online shoppers.

4. What are the benefits of registering for the ZEISS Metrology Shop?
One of the most notable benefits is the ability to pay using a Purchase Order Number, which is available when your ZEISS ID is linked to your corporate account in our system. Additionally, you will receive automatic ZEISS Care discounts on your purchases, ensuring you get the best value. Furthermore, your ZEISS ID can be used across multiple ZEISS portals, providing seamless access to various services and streamlining your experience. By registering, you unlock these benefits and enhance your overall shopping experience with ZEISS Metrology Shop.

5. How long does it take to register?
Our registration process typically takes about 15 minutes if your company has previously conducted business with ZEISS. However, if we need to set up a new account, the process may take longer. Please note that account setup is a manual process, and responses may be delayed during off-hours. We appreciate your patience and are committed to assisting you as quickly as possible.

6. What payment options are available in the ZEISS Metrology Shop?
Currently we accept major credit cards, including MasterCard, Visa, American Express. Additionally, we accept Purchase Order Numbers allowing us to invoice your corporate account directly against the provided PO number. These options ensure a seamless and convenient shopping experience for our valued customers.

7. If I pay by providing a Purchase Order number, when will you provide an invoice?
Invoices are created after the product ships. Invoices are sent to the invoice address or email we have on file. Portal customers are billed online.

8. What shipping options do you offer? Can you ship overnight?
Our standard shipping carrier is FedEx Ground that offers a 3-5 business day delivery.
You can also choose FedEx Overnight. Pending item availability, orders placed before 3:00 PM CT will ship the same business day. Orders placed after 3:00 PM CT will ship the following business day. Delivery days are Monday-Friday only.
We also offer the option to ship UPS Ground or UPS Overnight by providing your shipping account information.
Overnight shipping is not available for oversized items.
Orders with Hazardous items will ship via FedEX Ground or UPS Ground only.

9. Can I drop ship to another facility or location?
Yes, the ZEISS Metrology Shop offers the flexibility to ship orders to any address in the United States, Puerto Rico or Canada.
Oversized and hazardous products are not eligible to be shipped to Alaska, Hawaii, Puerto Rico, Military addresses, or U.S. Territories.

10. Does the ZEISS Metrology Shop apply my ZEISS Care discount?
Absolutely! ZEISS Care discounts are automatically applied to qualifying products, such as styli, extensions, and connecting elements, directly in your shopping cart. If you do not currently have ZEISS Care and would like to learn more about it, please reach out to us at [email protected] for assistance and information on how to enroll.

11. If all shopping cart items are not in stock, does the order wait to ship complete or will items ship separately?
By default, orders will be processed and shipped separately based on item availability. However, if you prefer to receive your order in its entirety once all items are available, you can select the Complete Delivery option under the shipping preferences at checkout. This allows you to choose between immediate shipment of available items or waiting for all items to be in stock before shipping your complete order.

12. Can I search for non-ZEISS part numbers?
Yes, you can search for non-ZEISS part numbers in our system. We currently support a wide range of non-ZEISS part numbers and are continually working to expand our database. Simply enter the non-ZEISS part number into the search bar to find the corresponding products. We are committed to enhancing our offerings to better meet your needs.